How To Reset A Z3-Net

TABLE OF CONTENTS

• Power-cycling a standard Z3-Net:
• Power-cycling a Z3-NET-POE:
• Troubleshooting power issues in standard Z3-Net:
• Troubleshooting power issues in a Z3-NET-POE:

If you have several inputs in one area offline, you most likely have a Z3-Net that is not communicating. There are a few factors to look at when troubleshooting a Z3-Net. First, you need to determine what kind of Net you have.

Power-cycling a standard Z3-Net:

A standard Z3-Net is approximately 4x5 inches, and will stick off the wall about 3 inches. It has an internal battery, and will have both a power and network cable connected to it. It looks like this:

When the Z3-Net is functioning normally, you will see a solid blue light (to the left of the white cable pictured above) and 2 green lights indicating network status (right above the white cable). in the orientation of the picture above, the green light on the left will be solid and the one on the right will be flashing. If you are seeing any behavior other than that with the network status lights, you should power-cycle the Z3-Net.

To do a complete power-cycle of the Z3-Net, you will need a small Phillips screwdriver. Remove the screws holding the lid in place and remove the cover. First, disconnect only the AC power. The blue light will likely go out but the green lights above the network cable should remain lit. If all lights go out, please see note below on troubleshooting power. Next, disconnect one of the battery leads (as pictured below) and wait 30-60 seconds. 

Plug only the AC power back in. The network status lights should return to normal operation (left side solid green, right side blinking). Wait a few minutes and check to see if the inputs are back online. If the status lights remain stable and the inputs are back online, reconnect the battery cable and reinstall the lid. If the lights do not return to normal function or the inputs remain offline, contact product support for further assistance.

Power-cycling a Z3-NET-POE:

Our Z3-NET-POE devices will run on your networks existing POE (Power Over Ethernet) infrastructure, and therefore do not require external power. They are thinner on the wall than a standard Z3-Net, as they do not have an internal battery. They look like this:

Under normal operation, there should be a red light indicating power, and 2 network lights (right above the white cable pictured above). The 2 network lights should both be solid under normal operation. In order to power-cycle a Z3-NET-POE, you must unplug the network cable for 30-60 seconds. These devices can also be powered by external AC power, and if there is an external power adapter plugged in, the power light should be purple. If this is the case, you must also remove the AC power cable. Plug the network cable back in (and AC adapter, if applicable), and observe the network lights for normal operation. After a few minutes, check to see if the inputs are coming back online. If not, please reach out to product support for further assistance.

Troubleshooting power issues in standard Z3-Net:

As previously stated, under normal operation the Z3-Net should have a solid blue light and 2 green lights. If there are no lights at all, double-check that the AC adapter is securely plugged in, and try a different, known working outlet if necessary. If all lights are still out, then it's likely the power adapter has failed. This is a 7.5VDC 1A power adapter (Rees part# XFMR1006EV). If you have a spare adapter with that voltage rating, you can try to swap it, otherwise contact Rees product support to get a replacement.

If the lights are on but all lights go out when the AC power is unplugged, double-check the red and black cables to ensure they are securely fastened to both the battery and the board. If the cables are securely connected then the internal battery (Rees part# BATT1001) has likely failed and you will need to reach out to product support for a replacement.

Troubleshooting power issues in a Z3-NET-POE:

POE Net devices do not have an internal battery, so there is no need to remove the lid to disconnect anything. If it is running off of the network's POE, the power light should be red. If there are no power or network lights, double-check that the network port is active and that POE is enabled. If the device is running off of an AC adapter, the power light should be purple. If it is plugged in and the light is not purple, double-check that the AC adapter is securely plugged in, and try a different, known working outlet if necessary. If the light is still not purple, then it's likely the power adapter has failed. This is a 7.5VDC 1A power adapter (Rees part# XFMR1006EV). If you have a spare adapter with this rating you can try to swap it, otherwise contact Rees product support to get a replacement.